Política de reembolso

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. We must receive your return within 14 days of when we accepted your return. You won't receive a refund until we have received the item back and examined it.

To start a return, you can contact us at contact@shieldmaidenjewelry.com. If your return is accepted, you can send it back to the following address: 

Shield Maiden Jewelry, PO BOX 39587, Surrey, BC, Canada, V4A0A9

Once your return is received, we will issue you a refund. 

You can always contact us for any return question at contact@shieldmaidenjewelry.com.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. There is no charge for a return if we have made a mistake with your order.

Non-returnable items
We can not accept returns of earrings. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shieldmaidenjewelry.com.